Empire Express, Inc. Notifies Individuals of Data Security Incident
Empire Express, Inc. is committed to protecting the privacy and security of the personal information we maintain. We are notifying individuals of an incident involving unauthorized access to our network.
Upon learning of the incident, we promptly took additional steps to secure the network and commenced a thorough investigation assisted by external cybersecurity professionals. Following the completion of the investigation, it was determined that some files may have been accessed or removed by the unauthorized individual(s) between June 27, 2025 and October 23, 2025. We have no evidence directly linking this incident to specific incidents of financial fraud or identity theft. Nevertheless, we conducted a thorough and extensive manual review of the impacted data. After extensive efforts to identify, review, and analyze the impacted data, on or about April 13, 2026, we determined that the potentially impacted files may contain personal information of certain individuals. Empire Express is providing notice to potentially impacted individuals via U.S. mail for which a mailing address is available.
The potentially impacted data contained personal information of certain individuals that may include one or more of the following: full name, Social Security number, date of birth, date of death, driver’s license number or government identification card number, health insurance information, medical information, taxpayer information, payment card information, and financial account information. The types of impacted information varied by individual.
We encourage impacted individuals to take actions to help protect their personal information, including placing a fraud alert and/or security freeze on their credit files, and/or obtaining a free credit report. Additionally, individuals should always remain vigilant in reviewing their financial account statements, explanation of benefits statements, and credit reports for fraudulent or irregular activity on a regular basis and report any suspicious activity to the proper authorities. Empire Express is providing complimentary credit monitoring services for those who had their Social Security number impacted.
For further questions about this incident, or to determine if affected, individuals may contact the dedicated response line at (844) 403-4619 (toll free), available Monday through Friday from 8:00 am to 5:30 pm Central Time, excluding major US holidays.
– OTHER IMPORTANT INFORMATION –
1. Placing a Fraud Alert.
We recommend that you place a one-year “Fraud Alert” on your credit files, at no charge. A fraud alert tells creditors to contact you personally before they open any new accounts. To place a fraud alert, call any one of the three major credit bureaus at the numbers listed below. As soon as one credit bureau confirms your fraud alert, they will notify the others.
| Equifax P.O. Box 105069 Atlanta, GA 30348-5069 www.equifax.com/personal/credit-report-services/credit-fraud-alerts/ (888) 378-4329; (800) 525-6285 |
Experian P.O. Box 9554 Allen, TX 75013 www.experian.com/fraud/center.html (888) 397-3742 |
TransUnion Fraud Victim Assistance Department P.O. Box 2000 Chester, PA 19016 www.transunion.com/fraud-alerts (800) 916-8800; 800-680-7289 |
2. Consider Placing a Security Freeze on Your Credit File.
If you are very concerned about becoming a victim of fraud or identity theft, you may request a “Security Freeze” be placed on your credit file at no cost. A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your credit report or any information from it without your express authorization. You may place a security freeze on your credit report by sending a request in writing, by mail, to all three nationwide credit reporting companies. To find out more on how to place a security freeze, you can use the following contact information:
| Equifax Security Freeze P.O. Box 105788 Atlanta, GA 30348-5788 www.equifax.com/personal/credit-report-services/credit-freeze/ (888) 298-0045; (800) 685-1111 |
Experian Security Freeze P.O. Box 9554 Allen, TX 75013 www.experian.com/freeze/center.html (888) 397-3742 |
TransUnion Security Freeze P.O. Box 160 Woodlyn, PA 19094 www.transunion.com/credit-freeze (800) 916-8800; (888) 909-8872 |
In order to place the security freeze, you will need to supply your name, address, date of birth, Social Security number and other personal information such as copy of a government issued identification. After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze. If you do place a security freeze prior to enrolling in a credit monitoring service, you will need to remove the freeze in order to sign up for the credit monitoring service. After you sign up for the credit monitoring service, you may refreeze your credit file.
3. Obtaining a Free Credit Report.
Under federal law, you are entitled to one free credit report every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online at www.annualcreditreport.com. Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize. Verify all information is correct. If you have questions or notice incorrect information, contact the credit reporting company.
4. Additional Helpful Resources.
Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Checking your credit report periodically can help you spot problems and address them quickly. If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement agency and file a police report. Be sure to obtain a copy of the police report, as many creditors will want the information it contains to absolve you of the fraudulent debts. You may also file a complaint with the FTC by contacting them on the web at www.ftc.gov/idtheft, by phone at 1-877-IDTHEFT (1-877-438-4338), or by mail at Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Your complaint will be added to the FTC’s Identity Theft Data Clearinghouse, where it will be accessible to law enforcement for their investigations. In addition, you may obtain information from the FTC about fraud alerts and security freezes.
